Frequently Asked Questions

Everything you need to know about your HYPHEN skincare journey.

Are HYPHEN products suitable for sensitive skin?

Yes, all our products are dermatologically tested and formulated to be gentle yet effective. However, we always recommend a patch test before incorporating a new product into your routine.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor its progress.

What is your return policy?

We offer a 7-day return policy for products that are damaged or incorrect upon arrival. Please ensure the items are unused and in their original packaging to qualify for a refund.

Are your products vegan and cruelty-free?

Absolutely. HYPHEN is committed to ethical beauty. We do not test on animals, and our entire range is 100% vegan.

Can I change my delivery address after placing an order?

We can update your address if the order hasn't been processed yet. Please contact our support team within 2 hours of placing your order for any modifications.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most locations.