Returns & Exchanges

At HYPHEN, we want you to love your skin. If you are not completely satisfied with your purchase, we offer a seamless return process within 15 days of delivery for all unopened and unused beauty products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the verification process.

2

Pack with Care

Place the unused products in their original packaging, ensuring the security seal is intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing